Refund policy
We hope you are happy with your order, but in the event you are not entirely satisfied, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For instructions on how to make a return, please refer to our Returns & Exchanges page.
Exchanges
Unfortunately we do not offer exchanges. We recommend you return the item you no longer want and place a new order once we have accepted the return.
Damages and Defects
Please inspect your order upon receiving it and contact us in writing first to hello@thefavoured.dk within 3 working days of delivery if the item is the wrong item, defective, or damaged. We will evaluate the issue and make it right. Should the product be faulty, you will be expected to provide photographic evidence and return them before we send out a replacement (subject to availability). We can only ship to the shipping address on the original order. Should there be no replacement, you will be given a full refund on the price paid for the product.
Please note: Due to the handmade nature of some of the goods (eg ceramics, porcelain, hand-knitted items), imperfections are not considered faulty and rather, are a character of the product. In this instance, the goods will not be classified as damaged/ defective.
Exceptions / non-returnable items
In the interests of hygiene safety for our customers, personal care goods (such as beauty products ie. hand/face/body soaps, oils and creams) are not returnable. Most companies tend to dispose of these products in their returns process but being an environmentally-conscious business, we prefer to minimise waste where possible. We are also unable to accept returns or exchanges for our non-sealed tea products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it may take additional time for your bank or credit card provider to process the refund.
If more than 14 business days have passed since we’ve approved your return, please contact us at hello@thefavoured.dk.
Warranty
According to the Danish Sale of Goods Act you have a two-year legal warranty. It means that you as the consumer have the right to complain about faulty goods for a period of 2 years. After 2 years, you as a consumer may no longer make a complaint. Nothing in these terms affects your legal rights in respective of products which are defective or not as described.
If you think a product is defective or misdescribed then please email us with a detailed description of the fault and photographs of faults to the products.
Remember, you cannot use your warranty:
- If a product becomes damaged because it was used for the wrong purpose or used to a capacity that exceeds its functional capability, you won’t be eligible for repair or replacement;
- If you misuse the product;
- If you neglect or don’t maintain the product;
- Repair it without professional help;
- If damages to the product are from “normal use”.
All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. Faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.
Not all products’ faults are defects under the Danish Sale of Goods Act. There is a defect only if the fault or cause thereof was present when the product was delivered to the consumer.
If the fault is covered by the rules in the Danish Sale of Goods Act, you as the consumer has the right to: have the product repaired (remediation); have the product exchanged for a new one (replacement delivery); receive a pro rata reduction in the price; cancel the purchase if the fault is not insignificant;
Remedial action or exchange will be done within reasonable time, but typically within a few weeks. If it is not possible to repair or replace the product, you may request another solution, such as a reduction of the price or cancellation of the purchase.
